Refund and Cancellation Policy

Effective: August 13, 2026

This policy applies to digital reports, credits and subscription services sold by Xemivo Ltd. through XEMIVO VIN. Vehicle transactions from South Korea fulfilled through Xtreme Motors Ltd., and transactions from Germany fulfilled through Xtreme Motors GmbH, are governed by their respective quotation, agreement and applicable mandatory law. This policy does not limit rights that cannot legally be excluded.

Before purchasing

The price, currency, taxes, product type and included access are shown before checkout. Review the VIN, available coverage and selected product carefully before authorizing payment.

Unused report credits

You may request cancellation of an unused report-credit purchase within seven days after purchase, unless service performance has begun with your prior request or consent, or another statutory exception applies. A credit is unused only if no provider request, report generation or other paid service has started against it.

Consumed credits and completed reports

Once you instruct XEMIVO to obtain paid data and the request begins, provider costs may be incurred and the related credit is generally non-refundable. Before performance begins, the checkout or service flow may request acknowledgement that immediate digital performance can affect a statutory withdrawal right. This does not remove rights relating to defective, unavailable or incorrectly supplied services.

Failed or materially defective service

If a paid request fails before a usable result is delivered, XEMIVO will ordinarily restore the credit or provide a replacement request. If the service materially differs from what was offered and cannot reasonably be corrected, you may request an appropriate refund or other remedy required by law. Normal provider coverage limitations disclosed before purchase are not themselves a defect.

Subscriptions

You may cancel future renewal at any time through the available account or support process. Cancellation normally takes effect at the end of the current paid period, and access remains available until then. A partial-period refund is not normally provided unless required by law or expressly stated at checkout.

Duplicate, unauthorized or incorrect charges

Verified duplicate charges, payment-processing errors and unauthorized transactions will be investigated and corrected or refunded as appropriate. Notify us promptly and provide the account email, payment reference, date, amount and supporting evidence.

How to request a refund

Submit the request through the official WhatsApp or Facebook channels displayed on XEMIVO VIN. Include the account email, transaction reference, VIN if applicable, purchase date and reason. Do not send card numbers, passwords or one-time security codes.

Processing

Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing time may apply. Currency conversion, intermediary bank charges and payment-provider rules may affect the final timing or amount where permitted by law.

Governing rights

This policy is governed by the laws of the Republic of Korea and should be read with the Terms of Service. Mandatory rights under applicable electronic-commerce and consumer-protection law prevail over any conflicting provision.

Operator

Xemivo Ltd., 70 Songdo-gwahak-ro, Yeonsu-gu, Incheon, Republic of Korea.